Hail damage, no leak yet
- The receptionist
- Asks what happened, whether water is coming inside, and whether the caller plans an insurance claim.
- Then
- An inspection request goes to the estimator, as in the sample call below.
AI receptionist / Roofing
An AI receptionist for roofers.
For the week after the hailstorm.
Roofing call volume is uneven. A quiet month can be followed by a week of hail calls when every estimator is up a ladder. Homeowners after a quote often ring several firms, so the first useful answer matters. An AI receptionist can take the inspection request, ask whether water is coming in, and send the estimator a request they can act on.
Play the sample callCalls it meets
Four roofing calls,
and who takes each one.
These are the calls a pilot is planned around. For each one: what the receptionist asks and records, and the point where a person takes over.
Water coming in during rain
- The receptionist
- Asks where the water is and whether it is near electrics, then takes the address.
- Then
- Sent straight to a person as an active leak. The receptionist does not promise a tarp crew.
Replacement estimate
- The receptionist
- Records the roof type, approximate age, the reason for replacing and when the caller can be home.
- Then
- Goes to the estimator to book the measure-up.
Checking on an existing claim job
- The receptionist
- Takes the address and the question the homeowner has about the job or the claim.
- Then
- Routed to the project manager. It does not comment on what insurance will pay.
Tether / Sample conversation
See how Tether
would answer your call.
A sample conversation, written by us, showing how Tether, the MoxiSync AI receptionist, could handle a call you would otherwise miss and what your team would receive. It is not a recording or a live agent. Tether is offered through guided pilots that are scoped and tested with each business.
Sample conversationWritten by MoxiSync to show how Tether could handle this call. Not a recording, and not a real caller.
Thursday, 4:05 pm · the morning after a hailstorm
- Tether · AI receptionist
Thanks for calling. The team is out on inspections today, so I'm taking calls. How can I help?
- Caller
We had hail last night and I think some shingles are damaged. Can someone come and look?
- Tether · AI receptionist
I can set that up for the team to confirm. Is any water coming inside, or is it just the roof surface for now?
- Caller
No leaks yet, but I'll be filing an insurance claim.
- Tether · AI receptionist
Understood. I'll note it as storm damage with an insurance claim, no active leak, and ask the estimator to call you with inspection times.
Tether: Understood. I'll note it as storm damage with an insurance claim, no active leak, and ask the estimator to call you with inspection times. Outcome: Inspection request sent to the estimator: hail damage
OutcomeInspection request sent to the estimator: hail damage
- Hail damage
- No active leak
- Insurance claim
- Inspection request sent to estimator
Sample call with AI voices, not a real customer.
Boundaries
What it takes on.
What it never does alone.
A pilot starts by writing these lists down with you. They are a starting point for roofing companies, not a fixed product.
Suits a pilot
- Inspection and estimate requests
- Storm-week overflow
- Gutter and minor repair enquiries
- Hours, service area and whether you work with insurance claims
Always a person
- Active leaks and water near electrics
- Questions about what insurance will cover
- Complaints about work already done
- Anyone who asks for a person
What your team receives
- Name and callback number
- Property address
- Damage type and cause
- Active leak yes or no
- Insurance claim yes or no
- When they can be home
Answering service for contractors
An answering service,
or an AI receptionist?
A staffed answering service suits roofing companies whose after-hours calls are mostly emergencies that need a calm human voice. An AI receptionist suits the routine calls in between: it asks the same roofing questions every time and sends a structured request to you or your office, and it hands the emergencies to a person. Many contractors use one for each. See the full comparison.
$36,486 a year, from sourced defaults.
That is what the free calculator estimates for an example business using published averages. Put in your own call numbers to see yours.
How a pilot works
One call type first.
Your old route stays.
Setup is quoted in a written scope. Voice usage is billed by use and priced separately. Nothing goes live until test calls pass.
Pick the call
Usually inspection and estimate requests, or another routine request your team knows well.
Write the limits
The approved answers, the calls that go to a person and the fallback if nobody picks up.
Test it
Authorized test calls, including interruptions, odd questions and failed transfers.
Review together
Look at real requests and handoffs, then adjust, pause or expand.
Common questions
Roofing AI receptionist,
answered.
Can it handle a storm surge of calls?
It can answer more than one call at a time, subject to the phone route and provider limits agreed in the pilot. The useful part is that every caller gets the same questions, so the estimator can sort the list.
Will it talk about insurance claims?
Only to record whether the caller is making a claim. Coverage and claim questions go to your team.
Does it work with a roofing CRM?
It can send a request into a system you use if that connection is built and tested in the pilot. Until then, requests arrive by email or text in an agreed format.
How much does an AI receptionist cost for roofing companies?
It is quoted per pilot. One-off setup covers the call flow, approved answers and handoff. Voice usage (telephone minutes, speech and model processing, number rental) is billed by use and priced separately, and depends on how many calls it takes and how long they last.
Is Tether available now?
Tether, the MoxiSync receptionist, is in development and offered through guided early-access pilots. There is no public live calling or self-service signup, and availability depends on your region and phone routing.
Keep reading
Related.
Missing roofing calls?
Bring one routine call type to a free 20-minute call. We'll look at where calls slip and whether a Tether pilot fits.