Water through the ceiling
- The receptionist
- Asks whether the caller can reach the main shut-off and records the address and where the water is coming from.
- Then
- Flagged as an active leak and sent to the team, as in the sample call below.
AI receptionist / Plumbing
An AI receptionist for plumbers.
For calls you take from a crawlspace.
Plumbing callers often have water where it should not be. They want to reach someone now, and if they get voicemail they try the next number. An AI receptionist can answer while you are on a job, tell the caller where the shut-off usually is, and send active leaks to you with the address already taken.
Play the sample callCalls it meets
Four plumbing calls,
and who takes each one.
These are the calls a pilot is planned around. For each one: what the receptionist asks and records, and the point where a person takes over.
Slow drain or dripping tap
- The receptionist
- Takes the fixture, how long it has been happening, the address and good times for a visit.
- Then
- Queued as a routine job for the office to schedule.
No hot water
- The receptionist
- Asks whether the heater is gas or electric, its rough age, and whether there is water around the base.
- Then
- Leaking heaters go to a person straight away. Others become a next-day request.
Landlord or property manager
- The receptionist
- Records the tenant's address, the tenant's contact details, the issue and who approves the work.
- Then
- Sent to whoever handles account customers, with the approver named.
Tether / Sample conversation
See how Tether
would answer your call.
A sample conversation, written by us, showing how Tether, the MoxiSync AI receptionist, could handle a call you would otherwise miss and what your team would receive. It is not a recording or a live agent. Tether is offered through guided pilots that are scoped and tested with each business.
Sample conversationWritten by MoxiSync to show how Tether could handle this call. Not a recording, and not a real caller.
Saturday, 9:15 am · both plumbers are on jobs
- Tether · AI receptionist
Thanks for calling. Both plumbers are on jobs right now. I can take the details and get the right person to call you. What's happening?
- Caller
There's water coming through the kitchen ceiling. I think it's from the bathroom upstairs.
- Tether · AI receptionist
Okay. Do you know where your main water shut-off is? Turning it off now can limit the damage.
- Caller
Yes, it's under the stairs. I'll turn it off.
- Tether · AI receptionist
Good. I'm flagging this as an active leak and sending it to the team now with your address. Someone will call you back to confirm a time.
Tether: Good. I'm flagging this as an active leak and sending it to the team now with your address. Someone will call you back to confirm a time. Outcome: Active leak flagged: callback to confirm a time
OutcomeActive leak flagged: callback to confirm a time
- Active leak
- Ceiling damage
- Water shut off
- Address taken
- Callback to confirm a time
Sample call with AI voices, not a real customer.
Boundaries
What it takes on.
What it never does alone.
A pilot starts by writing these lists down with you. They are a starting point for plumbing companies, not a fixed product.
Suits a pilot
- Routine repair and installation requests
- Water heater enquiries
- Hours, service area and call-out fee if you publish one
- Evening and weekend intake
Always a person
- Active leaks and flooding
- Sewage backing up into the property
- Gas smell near a water heater: advise leaving and calling the gas company or 911 first
- Anyone who asks for a person
What your team receives
- Name and callback number
- Address and access notes
- Fixture or appliance and symptom
- Whether water is shut off
- Who approves the work
Answering service for contractors
An answering service,
or an AI receptionist?
A staffed answering service suits plumbing companies whose after-hours calls are mostly emergencies that need a calm human voice. An AI receptionist suits the routine calls in between: it asks the same plumbing questions every time and sends a structured request to you or your office, and it hands the emergencies to a person. Many contractors use one for each. See the full comparison.
$26,930 a year, from sourced defaults.
That is what the free calculator estimates for an example business using published averages. Put in your own call numbers to see yours.
How a pilot works
One call type first.
Your old route stays.
Setup is quoted in a written scope. Voice usage is billed by use and priced separately. Nothing goes live until test calls pass.
Pick the call
Usually routine repair and installation requests, or another routine request your team knows well.
Write the limits
The approved answers, the calls that go to a person and the fallback if nobody picks up.
Test it
Authorized test calls, including interruptions, odd questions and failed transfers.
Review together
Look at real requests and handoffs, then adjust, pause or expand.
Common questions
Plumbing AI receptionist,
answered.
Is it safe for an AI to give shut-off advice?
Only the general advice you approve, such as asking whether the caller knows where the main shut-off is. It does not diagnose, and anything beyond that approved line goes to a person.
Can it tell callers our emergency call-out fee?
Yes, if you give it the figure and when it applies. It will not invent or estimate a job price.
What if both plumbers are under a house and nobody picks up the handoff?
A fallback is agreed in the pilot, such as a second person, a text, or telling the caller honestly when to expect a call back. The pilot tests what happens when nobody answers.
How much does an AI receptionist cost for plumbing companies?
It is quoted per pilot. One-off setup covers the call flow, approved answers and handoff. Voice usage (telephone minutes, speech and model processing, number rental) is billed by use and priced separately, and depends on how many calls it takes and how long they last.
Is Tether available now?
Tether, the MoxiSync receptionist, is in development and offered through guided early-access pilots. There is no public live calling or self-service signup, and availability depends on your region and phone routing.
Keep reading
Related.
Missing plumbing calls?
Bring one routine call type to a free 20-minute call. We'll look at where calls slip and whether a Tether pilot fits.