Web & software
AI receptionist / HVAC
HVAC calls arrive in waves. The first heatwave or cold snap fills the phone while every tech is already on a job. An AI receptionist can take the routine requests in that wave, ask the questions that sort urgent from not, and put the urgent ones in front of your on-call tech.
Play the sample callCalls it meets
These are the calls a pilot is planned around. For each one: what the receptionist asks and records, and the point where a person takes over.
Tether / Sample conversation
A sample conversation, written by us, showing how Tether, the MoxiSync AI receptionist, could handle a call you would otherwise miss and what your team would receive. It is not a recording or a live agent. Tether is offered through guided pilots that are scoped and tested with each business.
Tuesday, 7:40 pm · the office is closed
Thanks for calling. The team is out on jobs right now, so I'm taking calls for them. How can I help?
Our air conditioning stopped blowing cold this afternoon. It's really hot upstairs.
Sorry to hear that. Is this your home or a business, and is anyone at the property who's vulnerable to the heat?
It's our home. My mom lives with us and she's eighty-two.
Thank you. I'm marking this as urgent and passing it to the on-call technician now. Can I confirm the best number to reach you?
Tether: Thank you. I'm marking this as urgent and passing it to the on-call technician now. Can I confirm the best number to reach you? Outcome: Urgent callback sent to the on-call tech: AC not cooling
Boundaries
A pilot starts by writing these lists down with you. They are a starting point for HVAC companies, not a fixed product.
Answering service for contractors
A staffed answering service suits HVAC companies whose after-hours calls are mostly emergencies that need a calm human voice. An AI receptionist suits the routine calls in between: it asks the same HVAC questions every time and sends a structured request to you or your office, and it hands the emergencies to a person. Many contractors use one for each. See the full comparison.
That is what the free calculator estimates for an example business using published averages. Put in your own call numbers to see yours.
How a pilot works
Setup is quoted in a written scope. Voice usage is billed by use and priced separately. Nothing goes live until test calls pass.
Usually maintenance and tune-up requests, or another routine request your team knows well.
The approved answers, the calls that go to a person and the fallback if nobody picks up.
Authorized test calls, including interruptions, odd questions and failed transfers.
Look at real requests and handoffs, then adjust, pause or expand.
Common questions
Not by itself. It can send an urgent request to the on-call tech by text or call, if that route is set up and tested in your pilot. A person decides who goes and when.
The receptionist is set up to tell the caller to leave the building and contact the gas company or 911, then pass the call to a person. It does not try to troubleshoot.
No. It collects what the estimator needs and leaves pricing to them. If you publish a diagnostic or call-out fee, it can repeat that approved figure.
It is quoted per pilot. One-off setup covers the call flow, approved answers and handoff. Voice usage (telephone minutes, speech and model processing, number rental) is billed by use and priced separately, and depends on how many calls it takes and how long they last.
Tether, the MoxiSync receptionist, is in development and offered through guided early-access pilots. There is no public live calling or self-service signup, and availability depends on your region and phone routing.
Keep reading
Bring one routine call type to a free 20-minute call. We'll look at where calls slip and whether a Tether pilot fits.