New patient wants a checkup
- The receptionist
- Takes the request, whether they have insurance to verify and the days that suit them.
- Then
- The team calls back to confirm a time, as in the sample call below.
AI receptionist / Dental
An AI receptionist for dental practices.
For calls that ring during check-in.
A dental front desk checks patients in, takes payments and answers the phone at the same time. New patients often call at lunch or after work. An AI receptionist can take the routine booking request when the desk is busy or closed. Clinical questions, pain and anything about a patient's treatment go to staff.
Play the sample callCalls it meets
Four dental calls,
and who takes each one.
These are the calls a pilot is planned around. For each one: what the receptionist asks and records, and the point where a person takes over.
Toothache or a broken tooth
- The receptionist
- Takes the name and number and gives the approved after-hours line, such as your emergency number or local urgent-care advice.
- Then
- Passed to the on-call dentist or the morning team, as you choose. It does not assess pain or swelling.
Reschedule an existing appointment
- The receptionist
- Records the current appointment the patient mentions and the times they would prefer.
- Then
- The desk moves it in the practice system and confirms. Without a tested connection, it never claims the change is made.
Do you take my insurance?
- The receptionist
- Repeats the approved list of plans you accept, or takes details for the team to check.
- Then
- Benefit and coverage questions go to the team.
Tether / Sample conversation
See how Tether
would answer your call.
A sample conversation, written by us, showing how Tether, the MoxiSync AI receptionist, could handle a call you would otherwise miss and what your team would receive. It is not a recording or a live agent. Tether is offered through guided pilots that are scoped and tested with each business.
Sample conversationWritten by MoxiSync to show how Tether could handle this call. Not a recording, and not a real caller.
Wednesday, 12:50 pm · the front desk is at lunch
- Tether · AI receptionist
Thanks for calling. The front desk is at lunch, so I'm taking calls. How can I help?
- Caller
Hi, I'm new to the area and I'd like to book a checkup and cleaning.
- Tether · AI receptionist
Welcome. I can pass a request to the team. Do you have dental insurance you'd like them to check, and which days suit you best?
- Caller
Yes, I'm with my employer's plan. Weekday mornings are best.
- Tether · AI receptionist
Thank you. I've noted a new-patient checkup and cleaning, with insurance to verify and weekday mornings preferred. The team will call you to confirm a time.
Tether: Thank you. I've noted a new-patient checkup and cleaning, with insurance to verify and weekday mornings preferred. The team will call you to confirm a time. Outcome: New-patient request: checkup and cleaning, weekday mornings
OutcomeNew-patient request: checkup and cleaning, weekday mornings
- New patient
- Checkup + cleaning
- Insurance to verify
- Weekday mornings
- Callback to confirm
Sample call with AI voices, not a real customer.
Boundaries
What it takes on.
What it never does alone.
A pilot starts by writing these lists down with you. They are a starting point for dental practices, not a fixed product.
Suits a pilot
- New-patient booking requests
- Reschedule and cancellation requests
- Hours, location, parking and accepted plans
- Lunch-hour and after-hours intake
Always a person
- Pain, swelling, bleeding or trauma
- Questions about a patient's treatment or results
- Billing and insurance disputes
- Anyone who asks for a person
What your team receives
- Name and callback number
- New or existing patient
- Reason for the call
- Insurance to verify
- Preferred days and times
Compared with the alternatives
Voicemail, a service,
or an AI receptionist?
Voicemail costs nothing but leaves new callers with a beep, and many simply try the next dental practice. A human answering service handles sensitive callers well but often sends a message someone has to retype. An AI receptionist is consistent on routine requests and sends sensitive calls to your team. See the full comparison.
$167,076 a year, from sourced defaults.
That is what the free calculator estimates for an example business using published averages. Put in your own call numbers to see yours.
How a pilot works
One call type first.
Your old route stays.
Setup is quoted in a written scope. Voice usage is billed by use and priced separately. Nothing goes live until test calls pass.
Pick the call
Usually new-patient booking requests, or another routine request your team knows well.
Write the limits
The approved answers, the calls that go to a person and the fallback if nobody picks up.
Test it
Authorized test calls, including interruptions, odd questions and failed transfers.
Review together
Look at real requests and handoffs, then adjust, pause or expand.
Common questions
Dental AI receptionist,
answered.
Is an AI receptionist HIPAA compliant?
That depends on the whole setup: the phone provider, the voice and model providers, where call records go, and the agreements in place. We check those for your practice before a pilot and do not claim compliance in advance.
Can it book straight into our practice management system?
Only through a connection that has been built and tested for your pilot. Otherwise it records a request and says the team will confirm a time.
What does it say to a patient in pain?
It takes their details and gives the after-hours instruction your practice approves. It does not assess symptoms or suggest treatment.
How much does an AI receptionist cost for dental practices?
It is quoted per pilot. One-off setup covers the call flow, approved answers and handoff. Voice usage (telephone minutes, speech and model processing, number rental) is billed by use and priced separately, and depends on how many calls it takes and how long they last.
Is Tether available now?
Tether, the MoxiSync receptionist, is in development and offered through guided early-access pilots. There is no public live calling or self-service signup, and availability depends on your region and phone routing.
Keep reading
Related.
Missing dental calls?
Bring one routine call type to a free 20-minute call. We'll look at where calls slip and whether a Tether pilot fits.