Burning smell from an outlet
- The receptionist
- Tells the caller to stop using the outlets, turn off the circuit if safe, and call 911 if there is smoke or flame.
- Then
- Sent to the electrician as urgent, as in the sample call below.
AI receptionist / Electrical
An AI receptionist for electricians.
For calls you cannot take from a panel.
Electricians often cannot answer: gloves on, phone away from a live panel, a loud site. Many calls are small jobs that are easy to lose, and a few are genuine safety calls. An AI receptionist can take the small jobs properly and make sure the safety calls get the right advice and reach a person quickly.
Play the sample callCalls it meets
Four electrical calls,
and who takes each one.
These are the calls a pilot is planned around. For each one: what the receptionist asks and records, and the point where a person takes over.
EV charger installation
- The receptionist
- Asks about the vehicle, where the charger would go, the panel's age and whether the home has had electrical upgrades.
- Then
- Goes to whoever quotes installs, ready for a site visit.
Breaker keeps tripping
- The receptionist
- Asks which circuit, what is plugged in and whether there is any smell or heat.
- Then
- Routine requests go to the office queue. Any smell or heat goes to a person.
General contractor booking a rough-in
- The receptionist
- Records the site address, the GC's contact, the stage of the job and the dates they need.
- Then
- Sent to the person who schedules commercial work.
Tether / Sample conversation
See how Tether
would answer your call.
A sample conversation, written by us, showing how Tether, the MoxiSync AI receptionist, could handle a call you would otherwise miss and what your team would receive. It is not a recording or a live agent. Tether is offered through guided pilots that are scoped and tested with each business.
Sample conversationWritten by MoxiSync to show how Tether could handle this call. Not a recording, and not a real caller.
Monday, 12:30 pm · the electrician is on a job
- Tether · AI receptionist
Thanks for calling. The electrician is on a job, so I'm taking messages. What do you need help with?
- Caller
Half the outlets in my kitchen stopped working, and I can smell something burning near one of them.
- Tether · AI receptionist
Please stop using those outlets. If you can do it safely, turn off that circuit at the breaker. If you see smoke or flames, call 911 now.
- Caller
No smoke. I turned the breaker off.
- Tether · AI receptionist
Thank you. I'm sending this to the electrician as urgent, with a burning smell and the circuit off. They'll call you back shortly.
Tether: Thank you. I'm sending this to the electrician as urgent, with a burning smell and the circuit off. They'll call you back shortly. Outcome: Urgent safety call passed to the electrician: burning smell
OutcomeUrgent safety call passed to the electrician: burning smell
- Urgent safety
- Burning smell
- Circuit isolated
- Emergency advice given
- Passed to electrician
Sample call with AI voices, not a real customer.
Boundaries
What it takes on.
What it never does alone.
A pilot starts by writing these lists down with you. They are a starting point for electricians, not a fixed product.
Suits a pilot
- Small repair and fitting requests
- EV charger and panel upgrade enquiries
- Contractor and builder scheduling requests
- Hours and service area
Always a person
- Burning smells, sparking or heat from fittings
- Power out with medical equipment in the home
- Downed lines: advise staying clear and calling the utility or 911
- Anyone who asks for a person
What your team receives
- Name and callback number
- Address
- Fault or job type
- Safety flags and the advice given
- Panel age if known
- Builder or GC details if commercial
Answering service for contractors
An answering service,
or an AI receptionist?
A staffed answering service suits electricians whose after-hours calls are mostly emergencies that need a calm human voice. An AI receptionist suits the routine calls in between: it asks the same electrical questions every time and sends a structured request to you or your office, and it hands the emergencies to a person. Many contractors use one for each. See the full comparison.
$19,902 a year, from sourced defaults.
That is what the free calculator estimates for an example business using published averages. Put in your own call numbers to see yours.
How a pilot works
One call type first.
Your old route stays.
Setup is quoted in a written scope. Voice usage is billed by use and priced separately. Nothing goes live until test calls pass.
Pick the call
Usually small repair and fitting requests, or another routine request your team knows well.
Write the limits
The approved answers, the calls that go to a person and the fallback if nobody picks up.
Test it
Authorized test calls, including interruptions, odd questions and failed transfers.
Review together
Look at real requests and handoffs, then adjust, pause or expand.
Common questions
Electrical AI receptionist,
answered.
What safety advice does it give?
Only the short, approved lines your business signs off, such as stopping use of a fitting, turning off a circuit if safe, and calling 911 for smoke or fire. It does not diagnose faults.
Can it take bookings from general contractors?
It can take a structured scheduling request with the site, dates and contact. A person confirms the slot.
Will it tell customers the price of a panel upgrade?
No. It collects what the estimator needs. It can repeat a published call-out fee if you approve one.
How much does an AI receptionist cost for electricians?
It is quoted per pilot. One-off setup covers the call flow, approved answers and handoff. Voice usage (telephone minutes, speech and model processing, number rental) is billed by use and priced separately, and depends on how many calls it takes and how long they last.
Is Tether available now?
Tether, the MoxiSync receptionist, is in development and offered through guided early-access pilots. There is no public live calling or self-service signup, and availability depends on your region and phone routing.
Keep reading
Related.
Missing electrical calls?
Bring one routine call type to a free 20-minute call. We'll look at where calls slip and whether a Tether pilot fits.