Results fade quietly
Clients notice lines returning, then put off booking until a friend recommends another clinic.
Free tool / Med spa
Med spa clients due to rebook.
Catch them before results fade.
Neurotoxin results usually last three to four months, which makes rebooking predictable. Many clients still drift when nobody reaches out. Drop your client or appointment export to see who is past due, who has spent the most, and who to message this week.
Open the finderWorked example
199 of 280 clients
overdue.
A synthetic med spa list of 280 clients and 971 treatments, run on November 1, 2026 with a 4-month interval. 71% are past due. If 8% of them booked one treatment at the median value of $507, that would be about $8,071. Your list will differ, so try your own below.
| Segment | Clients | Lifetime value | Estimated reactivation |
|---|---|---|---|
| Due in the next 30 days | 18 | $30,210 | Reminder, not counted |
| Overdue up to 3 months | 43 | $81,959 | $1,744 |
| Overdue 3–6 months | 37 | $64,425 | $1,501 |
| Overdue 6–12 months | 47 | $75,527 | $1,906 |
| Overdue 1–2 years | 72 | $119,071 | $2,920 |
| Lapsed 2+ years | 0 | $0 | – |
| Not due yet | 63 | $119,306 | – |
| All overdue | 199 | $340,982 | 199 × 8% × $507 = $8,071 |
Synthetic data: invented names and treatment values between $320 and $690. It shows how the finder works, not what a typical med spa business has. Overdue clients hold $340,982 of the list's $490,498 lifetime value.
Finder
Now use your
own list.
It starts on the med spa settings. Your file is read only in this browser.
Your list never leaves this browser. The file is read and analysed on your device. Nothing from it is uploaded, stored or sent to analytics. You can check: open your browser's developer tools, go to the Network tab, then drop a file. No request carries your data.
1. Your business and export
Step 1 of 3Matches common column names from any CRM or spreadsheet. Column names change between versions, so check the mapping in step 2.
Neurotoxin results usually last three to four months, so four months is a conservative rebooking interval. Fillers, facials and laser packages run on different cycles.
Drop your customer or patient export hereCSV or XLSX · one row per customer or one row per job/visit · or tap to choose a file
The sample is synthetic: invented names, 555-01xx phone numbers and example.com emails.
Why it happens
Where med spa clients
drift away.
Package and membership gaps
Clients who finish a package without a next booking are easy to lose.
Injector changes
When a provider leaves, their regulars may not know who to book with.
Promotions over follow-up
Busy clinics often spend on new-client offers while past clients go unasked.
Getting the file
How to export
your list.
Menus change between versions, so treat these as pointers and check your software's help pages for current steps.
Your booking platform
Most med spa booking and EMR platforms can export clients or appointments to CSV with name, phone, email, last appointment date and amount. Choose an appointment-level export if you can, so lifetime spend adds up correctly.
Where the defaults come from
Sources and
estimates.
Each default either links to its source or is marked as our estimate. Change any of them in the tool. Your own prices and recall rules beat any default.
| Business | Interval | Value of a visit |
|---|---|---|
| Med spa | 4 months. ASPS: Botox results typically last 3 to 4 months | $435, used only when your file has no amounts. ASPS 2023 average neurotoxin fee |
| Response rate | 8% of overdue people booking again. This is a deliberately low MoxiSync estimate, not a published benchmark. Vendor case studies report a wide range, and your result depends on consent, list age and follow-up speed. | |
Common questions
Med spa reactivation,
answered.
Why 4 months?
ASPS says neurotoxin results typically last three to four months, so four months is the conservative end. Fillers and laser packages run on longer cycles. Filter by service in the CSV, or run the finder again with a different interval for those clients.
Can I include treatment names in the text?
Keep texts neutral. A message that names a treatment can reveal health or cosmetic information to anyone who sees the phone. Say you're due for a visit and offer to book.
Should I offer a discount?
That's your call for rebooking, but never offer anything in exchange for a review. For reviews, see our Google review link kit.
Done for you
We'll run the campaign
We write the messages, send them to clients who agreed to hear from you, and route replies and callbacks to your team.
Book a free callKeep reading
Related.
Win back med spa clients?
Start with the $249 audit or a free 20-minute call. We'll look at your list and the follow-up that would work it.