The brief
Product concept / Property operations
MaintainOS
Keep a maintenance request visible as it moves from an initial report to field work.
The approach
Connect request context, ownership, dispatch and status in one operational interface.
The intended benefit
Help the office and field team share a clear understanding of the work waiting to be done.
Original MoxiSync concept. This study describes design intent, not a deployed client project or measured business result.
Decisions behind the design.
01 / DESIGN DECISION
Start with the request
Bring the reported issue and its location into a shared view before assigning the work.
02 / DESIGN DECISION
Make ownership visible
Connect each request with the person responsible for the next step.
03 / DESIGN DECISION
Close the office-to-field gap
A focused field-work concept shows how updates can return to the operational view.
Keep exploring.
All work ↗Working through a similar problem?
Tell us about the people, the current process, and what needs to change.