Operational friction / Contractors
Slow estimates.
See where it stalls.
Quote requests sit in inboxes, notes, or memory while the customer keeps shopping.
The job is often lost after the lead arrives: no fast follow-up, no estimate status, no next step.
Speed matters only when the estimate remains accurate, owned, and easy for the customer to act on.
02 / How we look at it
See it clearly.
Change it carefully.
The sequence is intentionally small: understand the path that exists today, steady the step that keeps breaking, then check how it behaves before adding anything else.
Observe
Timestamp the path from request to site visit, estimate creation, delivery, follow-up, and final disposition.
Stabilize
Give each estimate a status, owner, next action, and customer-visible expectation instead of relying on inboxes or memory.
Test
Measure response intervals and unresolved estimates before and after the smallest workflow change.
Slow estimates / Next step
